It has always been a moral imperative for hospitals and healthcare systems to provide a high-quality patient experience. Now that the Centers for Medicare & Medicaid Services is tying reimbursements to Hospital Consumer Assessment of Healthcare Providers Systems scores (HCAHPS), improving patient experience is becoming a financial priority as well. Through the HCAHPS survey, patients are able to rate their inpatient stay in 27 unique categories. Based on these scores, hospitals can either lose, or gain up to 2% of their Medicare reimbursement dollars. With hospitals nationwide looking for new ways to improve patient experience, many are looking for simple solutions that solve common patient issues.
With the growing amount of revenue at stake, hospital leaders are looking for ways to improve the patient experience and boost their HCAHPS scores. That’s where Dignity Health partnered with KwikBoost to solve common problems with patients using mobile devices. The solution was to provide mobile charging stations for patients as well as their family and friends. The worry of losing touch due to an uncharged cell phone or tablet during hospital visits is now a thing of the past at Dignity Health.
Not only is Dignity Health a client of KwikBoost, but other healthcare facilities such as Stanford Health Care, Texas Children’s Hospital, Baylor Scott & White Health, HCA Healthcare, Houston Methodist, and Duke University Health System are just a few more to mention. These systems have recognized the need to provide a mobile charging solution to their patients, families, and friends, allowing them to stay connected during times of stress without having the worry of their mobile device battery to run low or shut down.
Dignity Health has rolled out more than 500 M8 charging stations and 700 in-patient room wall charging stations. The mobile device charging stations are placed throughout the entire healthcare system. And, the stations are provided free-of-charge to patients, families, friends, and visitors.
With mobile device charging solutions, Dignity Health improves patient experience by keeping patients and visitors connected and charged. They can take care of personal and professional business, read e-books, play games, and make important phone calls without interruption from a dead cell phone or tablet battery.
HCAHPS scores are becoming increasingly important for hospitals to measure customer service and avoid losing reimbursement. Healthcare providers across the country have recognized that providing charging solutions and keeping their patients, families, and friends connected is a simple way to improve patient experience.
About Dignity Health
Dignity Health is made up of more than 60,000 caregivers and staff who deliver excellent care to diverse communities in 21 states. Headquartered in San Francisco, Dignity Health is the fifth largest health system in the nation and the largest hospital provider in California. The mission and values Dignity Health were founded upon remain the same. Through teamwork and innovation, faith and compassion, advocacy and action, Dignity Health endeavors every day to keep their patients happy, healthy, and whole.
KwikBoost powers devices, people, and experiences for millions of people every day. KwikBoost charging stations, power tables, charging lockers, and floor stands keep devices charged and people connected.
KwikBoost designs, manufactures, and markets mobile device charging stations, power tables, charging lockers, and custom solutions built to keep devices charged and people connected while on the go. We focus on simple, beautiful, and thoughtful products and services. KwikBoost products power the technology that connects us to the people, activities, and experiences we love.