Danielle Hoverman , Apr 16, 2019

It’s always been an expectation that healthcare systems provide a high-quality patient experience. And with companies that are leaders in delivering exceptional customer experiences entering the industry, healthcare has never been more competitive.

When hospitals compete with one another, it typically results in lower costs for patients, higher quality care, and better patient outcomes. Data from Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience surveys suggests that quality outcomes and high levels of patient satisfaction lead to quality improvements and better reimbursements.  

Healthcare systems continue to look for new ways to improve patient experience and differentiate themselves in a competitive and heavily regulated environment. After all, patients are customers who can and will take their care to any other healthcare system that will offer a better experience, just like consumers of any other product or service.

Because of this, it’s no surprise that many are looking to improve patient experience by providing patient room mobile device charging solutions.

Dignity Health Leads the Way With Patient Room Charging

Dignity Health is a healthcare system with over 60,000 caregivers and staff who deliver excellent care to diverse communities in 21 states. Headquartered in San Francisco, Dignity Health is the fifth largest health system in the nation and the largest hospital provider in California. Through teamwork and innovation, faith and compassion, advocacy and action, Dignity Health endeavors every day to keep their patients happy, healthy, and whole.

At Dignity Health, administration, clinicians, and nurses were noticing a common issue with patients and visitors: they were worried about losing touch with family and friends due to an uncharged cell phone or tablet during hospitalization. To resolve this issue, Dignity Health partnered with KwikBoost to provide a mobile charging solution to their patients, families, and friends.

The hospital system rolled out 500 M8 charging stations and 700 in-patient room wall charging stations throughout the entire healthcare system. This solution keeps patients and visitors connected during times of stress without having the worry of their mobile device battery to run low or shut down. And, patients can take care of personal and professional business, read e-books, play games, and make important phone calls while waiting for scheduled appointments or during hospitalization.

Improve Patient Experience with Patient Room Charging Solutions

During hospitalization, patients use their mobile devices for a variety of reasons like staying entertained, keeping family and friends updated about their situation, accessing their personal health records (PHRs), and staying educated about their doctors, conditions, and treatments.

However, patients using mobile devices doesn’t come without problems. 94% of patients use mobile devices during hospitalization for a wide array of activities. This means their devices will need to be recharged. Many people don’t bring their chargers with them, so nurses are assisting patients and visitors with their dead phones. This takes time away from their shift that they could be focusing on quality care and other critical tasks. Even more, patients and visitors who do bring chargers or receive chargers from nurses often unplug medical devices so they can conveniently recharge their phones. This is a safety risk to the patients and can decrease the quality of care.

So how do you combat these mobile device issues in your hospital? Strategically placing mobile device charging stations in every patient room helps keep your hospital running smoothly and safely.

Key advantages of patient room charging stations include:

  • Increases patient satisfaction and experience by keeping phones charged up
  • Improves patient safety by keeping patients and visitors from using outlets designed for medical devices
  • Charges multiple devices at one time for increased power efficiency
  • Significant cost savings compared to installing new outlets
  • Reduces liability of nurses handling patient devices
  • Nurses can spend more time focusing on providing quality care, not on assisting with dead phones

Leaving patients and visitors with low phone batteries can add an additional stressor in an already stressful situation. Patient room mobile device charging stations alleviate the stress of a dead phone and keeps patients and visitors entertained, informed, and connected… all while increasing patient experience.

Category: Patient Experience
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